PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. WE DRAW YOUR ATTENTION
TO YOUR RIGHTS OF RETURN AND CANCELLATION IN CLAUSE 8 AND THE LIMITS TO OUR
LIABILITY IN CLAUSE 9.
1. Our Contract
1.1 These Terms and Conditions govern the supply of goods sold by Teqex Ltd (No.
08630100) of Unit 2, Southgate Ind Est, Green Lane, Heywood, Lancashire, OL10 1ND (we and us)
to the customer (you). Our VAT number is 167 0237 16.
1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our
website or by such other means as we may permit) are on the basis of these Terms and Conditions
and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by
providing the goods you have purchased to you at the trade counter, at which point a legally binding
contract is constituted between us.
1.3 The processing of your payment and acknowledgment of your order does not constitute legal
acceptance of your order.!
2. Ordering
2.1 On our website, you may place an order to purchase a product advertised for sale by following the
onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to
check and correct any input errors in your order up until the point at which you place your order by
clicking the “Place order and pay” button on the checkout page.
2.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us
(as described in clause 1.2). We may choose not to accept your order or purchase for any reason and
will not be liable to you or to anyone else in those circumstances.
2.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with
these Terms and Conditions.
3. Price & Payment
3.1 The price payable for the goods you order or purchase is as set out in store and on our website at
the time you submit your order or, if you order from one of our inbound sales teams, as set out in the
quotation from which you order provided it is a current and valid quote, plus any charges for delivery
as advised to you. All prices exclude the current applicable VAT rate.
3.2 All prices are correct at time of going to quote, and we reserve the right to update prices in future
quotes which will then supersede the prices in any previous quote. We also reserve the right to
change the price of commodity goods, such as Ink & Toners etc, at any time due to market conditions
but we will confirm the prevailing price with you before accepting your order or purchase. We are not
obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.

3.3 Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion
code, otherwise you may be charged the full price.
3.4 Occasionally, an error may occur and goods may be either incorrectly priced or described in which
case we will not be obliged to supply the goods at the incorrect price or in accordance with the
incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at
our discretion) either cancel your order and refund the price you have paid or use reasonable
endeavours to contact you and ask you whether you wish to continue with the order at the correct
price or correct description. If we are unable to contact you or you do not wish to continue with the
order at the correct price or correct description, we will cancel your order and refund the price you
have paid.
3.5 We must receive payment for the whole of the price of the goods you order and purchase, and
any applicable charges for delivery, before your order can be processed unless we have agreed
otherwise in advance in writing.
3.6 For website orders, payment can be made by most major credit or debit cards, by completing the
relevant details on the checkout page.
3.7 By using a credit/debit card to pay for your order or purchase, you confirm that the card being
used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal
account being used is yours.
3.8 All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses
to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of
the reason for the refusal, and we will not be liable for the item not being delivered or provided to you.
We are not responsible for the card issuer or bank charging the holder of the card as a result of our
processing of your credit/debit card payment in accordance with your order or purchase or if PayPal
charges you for making the order.
3.9 We recommend that you do not communicate your payment card details or PayPal password to
anyone, including us, by email. Subject to clause 9.5, we cannot be responsible for any losses you
may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely
your responsibility.
3.10 If you are a trade customer, you are responsible for all orders placed by your employees and for
any purchases made on cards issued to you. We are not bound by any individual order limit you may
impose on your employees.
3.11 If you are a trade customer, you may not withhold payment of any invoice or other amount due to
us by reason of any right of set off or counterclaim, which you may have, or allege to have.
3.12 We shall be entitled at all times to set off any debt or claim which we may have against you
against any sums due from us to you.

3.13 The format of our invoice and statements to you will solely be dictated by us.
4. Delivery & Title
4.1 Unless you choose to collect the goods from one of our trade counters(including via our Click &
Collect or Call & Collect service) and except in exceptional circumstances (as contemplated in clause
12), we aim to deliver the goods in accordance with your order usually within the stated delivery time
(except in exceptional circumstances) but not more than 30 days after the day you place your order,
unless otherwise agreed between you and us, subject always to clause 6 and 12. We reserve the right
to deliver an order in instalments by separate delivery shipments.
4.2 Before placing your order, please refer to the delivery options set out on our website and in our
catalogues to ensure that we can deliver to your address. A valid signature may be required on
collection or delivery. In the unlikely event that you have not received all the goods within the stated
delivery time, you must notify us immediately. We strongly suggest that you do not schedule or
commence any installation work until after you have received your order and checked all the goods
are suitable for your purposes and do not have any defects or missing parts.
4.3 For reasons of health and safety and to avoid any property damage, items can only be delivered
to the exterior of a ground floor location at the delivery address. You must therefore make your own
arrangements at your own risk if the relevant item needs to be transported from the delivery location.
We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless
otherwise agreed by us in writing.
4.4 You must do all that you reasonably can to enable delivery to take place at the given time and
place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try
to arrange for an alternative delivery date within 7 days of the failed delivery. If delivery fails as a
result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by
you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the
price that you have paid for the goods, less the failed delivery costs.
4.5 Without prejudice to clause 4.4, upon delivery of the goods to you or collection of the goods by
you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership
(also known as title) in the goods shall not pass to you until you have paid the price for the goods in
full and, where other sums payable to us from you are overdue, you have paid those sums too. Until
title in the goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) safely hold
the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for
any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to
you, you shall store the goods at your own cost separately from all other goods in your possession
and marked in such a way that they are clearly identified as our property.You grant us an irrevocable
licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or
repossessing the goods.

5. Click & Collect / Call & Collect
General
5.1 The terms set out under this clause 5 apply in relation to “Click & Collect” or “Call & Collect”
orders.
5.2 These services are available on all goods marked as available for “Store Collection” on our
website and in our catalogue.
Ordering
5.3 In accordance with clause 1.2, acceptance of your order and the formation of a contract between
us will take place when we hand the purchased goods over to you at the trade counter.
5.4 If you need to cancel your order after you have submitted it, please call us on 0161 250 5000
Collection
5.5 Before you place your order you will be asked to confirm which trade counter you wish to collect
the item from. You must collect the item from the trade counter you select.
5.6 Subject to clause 6, if your item is in stock at the trade counter, we will aim to ensure that it is
available for collection from the trade counter 5 minutes after we receive your order and successfully
process your payment.
5.7 Subject to clause6, any item not in stock on the day of ordering can usually be made available for
collection from 12pm on the next working day. Alternatively, where possible you can part-collect the
available goods the same day from your selected trade counter and collect the remaining goods from
12pm the next working day.
5.8 Items are available for collection only during normal opening hours for the relevant trade counter
as set out on our website
5.9 We will carry out an in store verification before you can collect your goods. If you have paid by
credit/debit card. This will involve you inserting the card you used to make the purchase in to the chip
and pin machine and inserting the PIN. Therefore, you must bring the card with you when you collect
your goods. If you have paid by PayPal, you will be informed at the time of the order what you need to
bring with you to collect your goods.
6. Availability

6.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders
and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by
you, we will attempt to contact you using the details you have provided to us to ask you how you wish
to proceed. We may, at our discretion, process any part of the order which is available. Where goods
are out of stock, we will refund you the price paid for such goods as soon as possible and in any case
within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as
possible raise a credit to offset the amount invoiced to you.
7. Manufacturer’s Warranties & Guarantees
7.1 Some of our goods are sold with a manufacturer’s warranty, guarantee or similar assurance
(please see the relevant product description on our website for further details). Any complaint, query
or claim under a manufacturer’s warranty, guarantee or similar assurance must be made direct to the
manufacturer and we do not have any responsibility or liability under or in connection with any such
warranty, guarantee or assurance.
7.2 Any manufacturer’s warranty, guarantee or similar assurance applies in addition to your legal
rights if you are a consumer.
8. Cancellation, Returns & Refunds
Cancellation
8.1 You may cancel your order and return the items purchased to us by giving us notice of
cancellation within 48 Hours of the date of delivery to you or your collection from a trade counter (as
applicable). In relation to goods delivered to you, you may need to take delivery of the goods before
you can cancel your order if the goods are placed into our delivery process before we receive your
notice of cancellation. Where your order comprises multiple delivery shipments, the 48 Hour
cancellation period for the goods in your order runs from the date of the delivery of the last shipment
to you.
8.2 You will lose your right to cancel after the expiry of the 48 Hour period referred to in clause 8.1
(this does not affect your rights if there is any problem with the goods).
8.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or
email using the contact details set out below at clause 15. You may also cancel by informing us in
store at a trade counter. If you are cancelling because of any problem with the goods, please notify us
of the problem at the time of cancellation.

8.4 8.4 On cancellation for whatever reason, where you have received the goods you must return the
goods to us (together with the original packaging) without undue delay and in any event within 7 days
after the day of the cancellation at your cost (subject to clause 8.11),unless we agree that you may
dispose of them, in which case please comply with the manufacturer’s instructions before disposing of
hazardous goods. You must return goods with all components and also any promotional items
received (including free gifts) or discounted additional products.
For more information on the ways in which you can return the goods you have received, please see
the Returns section of our website. You can return certain goods by post from your local Post Office
and larger goods by our carrier pick up service. We may charge a fee for the carrier pick up service;
the amount of the fee will depend on the good(s) returned, but the maximum fee is £50.00.
8.5 Following cancellation, subject to clause 8.7, we will refund you the price paid for the cancelled
order (or part of the order cancelled). Where you cancel the entire order. We will pay the refund within
28 days after the day the item is cancelled.
8.5.1 you notified us to cancel your order, where you have not received the goods; or,
8.5.2 we receive the goods you returned to us, where you are in receipt of the goods; or
8.5.3 you provide us with a proof of return for the goods, where you have returned the goods but we
have not yet received them.
8.6 We will refund you using the same means of payment as you used to pay for your order or
purchase.
8.7 We reserve the right to make a deduction from the amount of the refund for loss in value of the
goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable
use includes handling the goods beyond what is necessary to establish the nature, characteristics and
functioning of the goods. We may withhold any refund until we have received the goods or you have
supplied proof of return for the goods.
8.8 Your right of cancellation does not apply to goods that are cut or mixed to your requirements,
made to measure, made to order, made to your specifications or clearly personalised (for example,
made to order items, customised, or CTO Spec Machines). Your right of cancellation does not apply to
goods which are not suitable for return due to health protection or hygiene reasons, if you have
opened the product packaging after delivery or collection.
8.9 If you cancel your order for a product delivered direct from our supplier or manufacturer, please
contact us and we will arrange for our supplier to raise an RMA and to see if they will approve returns,
or approve a return with a Restocking fee. Some collections may incur a charge; the amount of the
charge will depend on the good(s) returned, but the maximum fee is £50.00.
If the item you are cancelling is due to no longer being needed, this falls down to the manufacturers
return policy and we will advise of there decision with 7 working days.

8.10 If good have been opened before you decide you want to return them then the decision to accept
or reject is down to the manufacturer if they do accept the return it may sometimes apply a restock fee
– this is something that we will advise of at the time.
Faulty Goods
8.11 Where the goods are being returned because they are faulty or incorrect, we will provide a return
label within 7 days. Your right to return goods in these circumstances is not limited to the 30 day
period in clause 8.1.
8.12 Without prejudice to your right to cancel orders generally under this clause 8, if you have notified
us of a problem with the goods within 30 days of delivery or collection, we may at our option either
offer to make good any shortage or non-delivery; replace or repair any goods that are damaged or
defective upon delivery or collection; or cancel the order (or part of the order affected) and refund to
you the amount paid by you for the goods in question.
8.13 If an item develops a fault after 30 days following delivery or collection, and where the
manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer
direct. If there is no such service or warranty with the product, in most instances we will either offer a
repair or where this is not possible we will replace the item with the same or an equivalent model.
Legal Rights as a Consumer
8.14 The provisions of this clause 8 do not affect your legal rights if you are a consumer.
9. Liability
9.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course
of their business, trade or profession), to the extent not prohibited by law, we accept no liability for
any:
9.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our
breach or if it was contemplated by you and us at the time you and we entered into our contract);
9.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and
9.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business
opportunity and other similar losses, as well as business interruption).
9.2 If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort
(including negligence), breach of statutory duty or otherwise), other than any refund we make under
these Terms and Conditions or otherwise at our discretion.
9.3 Without prejudice to clause 9.2, if you are a trade customer, we shall not be liable to you(whether
in contract, tort (including negligence), breach of statutory duty or otherwise)for any: (i) loss of profits,

business, contracts, goodwill, business opportunity and other similar losses, or any business
interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss
which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our
legal duties.
9.4 If you are a trade customer, you acknowledge and agree that these Terms and Conditions
constitute the entire and only agreement between us.
9.5 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a
consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent
misrepresentation, for death or personal injury resulting from our negligence or for any other liability
which cannot be limited or excluded as a matter of applicable law.
9.6 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any
laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with
the manufacturers specifications and are subject to any qualifications, representations or instructions
contained in the documentation associated with the goods.
9.7 If you are a trade customer and subject to clause9.5, we will not be responsible to you or, in the
event that you are undertaking work for another person, to any other person, for the use or installation
of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless
from and indemnify us against any liability associated with, any claim or allegation that we are
responsible for any failings in the installation or use of goods that we supply.
10. Age Requirements for Specific Goods
10.1 Where you place an order for or otherwise purchase age-restricted goods such as solvents,
axes, knives and knife blades you confirm that you are over the age of 18 and that (where applicable)
delivery will be accepted by a person over the age of 18. We
11.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by
notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay
your debts when they fall due or proceedings are or are reasonably likely to be commenced by or
against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver
is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets.
Upon termination, any payments you owe to us (even if they are not yet due for payment) will be
immediately due and payable and we shall be under no further obligation to supply goods to you.
12. Events Beyond Our Control
reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age
restrictions for certain goods.

11. Termination!
12.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or
defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused
by any event or circumstance beyond our reasonable control (including, without limitation, accidents,
extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of
telecommunications networks, inability to use transport networks, mechanical failures, acts of God,
terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or
restraints of Government, and imposition or restrictions of imports or exports).
13. Disposal of Electrical and Electronic Equipment
13.1 The WEEE regulations (January 2007) ensure that the amount of waste on certain electrical and
electronic equipment is reduced, separated from household waste, collected separately and ultimately
disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer,
you agree that the collection, recovery/treatment and disposal of non-household Electrical or
Electronic Equipment purchased from us will be your responsibility. In the case of household waste,
please take this waste to your nearest Designated Collection Facility (DCF) where special facilities
exist for correct disposal. To find your nearest DCF please visit the following web site: www.recycle-
more.co.uk.
14. General
14.1 If any provision of these Terms and Conditions(including any provision in which we exclude or
limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or
enforceability of the other provisions of these Terms and Conditions
and the remainder of the provision in question shall not be affected. Our contract shall be governed by
and interpreted in accordance with English law.!
14.2 Unless stated otherwise, any “Was” prices shown have been charged for a minimum of 28 days
at the previous higher price, and those products were available to buy at that higher price from any of
our stores and on www.teqex.co.uk and via our Contact Centre. Please contact us (details
below) if you would like further details.
14.3 All images are for illustration purposes only. Contents / accessories shown in images are not
included unless stated in product description.
15. Contact Details
15.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to
your order, please contact us by post at Teqex Ltd, Lower Whittle Farm, Doctor Fold Lane,

Heywood, Lancashire, OL10 2QE, or by phone on 0161 250 5000, or by email at
sales@teqex.co.uk
16. Privacy Policy
16.1 When you provide us with personal information (whether purchasing from us or registering with
us or otherwise) by doing so you agree to our Privacy Policy in its entirety (available at
www.teqex.co.uk or ask in store or phone 0161 250 5000.